Scanners
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Solution Center
 
Repairs & Maintenance


 

500 Old Country Road, Ste 105

Garden City, NY 11530

phone: 212-779-0800

fax: 212-779-0803

admin @ 1strun.com
 

ScanCare™ Overview
Advance Exchange

In warranty. Model #
Post warranty.
 
Advance Exchange Program

The Fujitsu Service Advantage

  • Advance Exchange provides a replacement scanner before the return to Fujitsu of the failed or broken scanner
  • Minimizes downtime with the advanced replacement of a failed or broken device
  • Offers an economical alternative to on-site service
  • Simplifies service by eliminating the need for on-site service
  • Advance Exchange and Advance Exchange Plus are the only Fujitsu-Authorized whole unit replacement service programs for Fujitsu Scanners

 

The Fujitsu Service Advantage
Advance Exchange assures customers that their business will experience only minimal disruption in the unlikely event of a hardware failure. Available on specific scanner models (see chart below), the Advance Exchange Service Program provides advance replacement on failed or broken Fujitsu scanners. Advance Exchange Plus provides this same service for scanners beyond the Limited Warranty period and may be purchased in single or multiple 12-month increments.

Keeps Business Running Smoothly
Advance Exchange is a simple and efficient alternative to on-site service. In the event of a scanner failure the customer simply calls the Fujitsu Technical Assistance Center and describes the problem. If the Fujitsu Technical Support Engineer determines that the hardware must be replaced, the order is secured with a credit card and a replacement unit is shipped directly to the customer's location before the customer ships the faulty scanner back to Fujitsu. The delivery schedule for Advance Exchange is Next Business Day when the replacement order is received by 2:00 P.M. (Pacific Standard Time) and otherwise within two (2) business days. Once the replacement unit arrives, the customer uses this packaging to ship the failed scanner back. It's as simple as that.

How Advance Exchange Works
When the Advance Exchange or Advance Exchange Plus order is placed, a Service Activation Kit is sent to the customer. The customer completes the Service Activation Card inside the kit and returns it to Fujitsu with the proof of purchase. Once Fujitsu receives the completed Service Activation Card, Advance Exchange coverage will begin. It is important to note that if a scanner's warranty service has lapsed and suggested maintenance was not performed, Fujitsu may evaluate the product to determine if additional charges are required to restore the product to the current maintenance level.

About Fujitsu Computer Products of America
Fujitsu Computer Products of America, Inc. is a wholly owned subsidiary of Fujitsu Limited, a leading provider of customer-focused IT and communications solutions for the global marketplace. FCPA provides innovative solutions for the U.S. marketplace. Current product and service offerings include: high performance hard disk drives, magneto-optical drives, scanners and scanner maintenance.

 

Product Matrix

Advance Exchange One-Year Warranty Upgrade
Model Fujitsu SKU Parts, Labor & Shipping Consumables Preventative Maintenance PMS 1 User Training and Cleaning & Consumables Replacement Guide
fi-4010CU CG01000
-497501
Included Not Included Not Included Not Included
M3093 EX/GX/DE/DG CG01000
-489301
Included Not Included Not Included Not Included
fi-4340C CG01000
-494501
Included Not Included Not Included Not Included
M4097 Series
& fi-4640S
CG01000
-489701
Included Not Included Not Included Not Included
fi-4750C & fi-4750L CG01000
-490401
Included Not Included Not Included Not Included


Advance Exchange Plus One-Year Post-Warranty Contract
Model Fujitsu SKU Parts, Labor & Shipping Consumables Preventative Maintenance PMS 1 User Training and Cleaning & Consumables Replacement Guide
fi-4010CU CG01000
-497601
Included Not Included Not Included Not Included
SP15C CG01000
-488901
Included Not Included Not Included Not Included
SP620C CG01000
-489001
Included Not Included Not Included Not Included
SP3091DC CG01000
-489101
Included Not Included Not Included Not Included
SP fi-4110CU CG01000
-472601
Included Not Included Not Included Not Included
fi-4120C CG01000
-484701
Included Not Included Not Included Not Included
fi-4220C CG01000
-487301
Included Not Included Not Included Not Included
SP3092DC CG01000
-489201
Included Not Included Not Included Not Included
SP93GX & M3093 EX/GX/DE/DG CG01000
-489401
Included Not Included Not Included Not Included
fi-4340C CG01000
-494401
Included Not Included Not Included Not Included
M3097DE/DG CG01000
-490601
Included Not Included Not Included Not Included
M4097 Series
& fi-4640S
CG01000
-489801
Included Not Included Not Included Not Included
fi-4750C
& fi-4750L
CG01000
-490501
Included Not Included Not Included Not Included
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