The Fujitsu Service Advantage
Advance Exchange assures customers that their business will experience
only minimal disruption in the unlikely event of a hardware failure.
Available on specific scanner models (see chart below), the Advance
Exchange Service Program provides advance replacement on failed or broken
Fujitsu scanners. Advance Exchange Plus provides this same service for
scanners beyond the Limited Warranty period and may be purchased in
single or multiple 12-month increments.
Keeps Business Running Smoothly
Advance Exchange is a simple and efficient alternative to on-site service.
In the event of a scanner failure the customer simply calls the Fujitsu
Technical Assistance Center and describes the problem. If the Fujitsu
Technical Support Engineer determines that the hardware must be replaced,
the order is secured with a credit card and a replacement unit is shipped
directly to the customer's location before the customer ships the faulty
scanner back to Fujitsu. The delivery schedule for Advance Exchange
is Next Business Day when the replacement order is received by 2:00
P.M. (Pacific Standard Time) and otherwise within two (2) business days.
Once the replacement unit arrives, the customer uses this packaging
to ship the failed scanner back. It's as simple as that.
How Advance Exchange Works
When the Advance Exchange or Advance Exchange Plus order is placed,
a Service Activation Kit is sent to the customer. The customer completes
the Service Activation Card inside the kit and returns it to Fujitsu
with the proof of purchase. Once Fujitsu receives the completed Service
Activation Card, Advance Exchange coverage will begin. It is important
to note that if a scanner's warranty service has lapsed and suggested
maintenance was not performed, Fujitsu may evaluate the product to determine
if additional charges are required to restore the product to the current
maintenance level.
About Fujitsu Computer Products of America
Fujitsu Computer Products of America, Inc. is a wholly owned subsidiary
of Fujitsu Limited, a leading provider of customer-focused IT and communications
solutions for the global marketplace. FCPA provides innovative solutions
for the U.S. marketplace. Current product and service offerings include:
high performance hard disk drives, magneto-optical drives, scanners
and scanner maintenance.
