• Minimizes downtime and maximizes productivity with responsive, next-day on-site service
• Dramatically reduces response times with Priority Service, available in select cities and on select products
• The only FCPA-Authorized remedial service program for Fujitsu Scanners

Fujitsu Basic and Basic Plus make it easy for customers to get even more of a good thing. With Basic, customers can upgrade their standard 3-month on-site limited warranty to a full 12 months of on-site service. The Basic Plus program is available as an option in the post-warranty period, and can be purchased in single or multiple 12-month increments. Basic and Basic Plus are the only remedial service plans authorized by Fujitsu Computer Products of America, Inc. (FCPA), making them the ideal way to expand your service coverage.

Call Today, Get Service Tomorrow
With Basic and Basic Plus, customers can rest assured that their mission-critical applications will be up and running when they need them. In the event of a failure, customers with Basic or Basic Plus need only make one call to Fujitsu Technical Assistance to place their service request. Once the hardware failure is verified, a service technician is dispatched to arrive at the customer's site by the next business day.

Priority Service for Select Products
Fujitsu Computer Products of America, Inc. (FCPA) recognizes that even a few hours of downtime can make a big impact on our customer's business. To address this, FCPA offers Priority Service on M3099 series, M4099D series, and fi-4990C and fi-4860C scanners. Available in select metropolitan areas across the nation, Priority Service ensures dramatically faster response times.

How Basic and Basic Plus Work
When the Basic or Basic Plus order is placed, a Service Activation Kit is sent to the customer. The customer completes the Service Activation Card inside the kit and returns it to FCPA with the proof of purchase. Once FCPA receives the completed Service Activation Card, Basic coverage will begin. It is important to note that if a scanner's warranty service has lapsed and suggested maintenance was not performed, FCPA may evaluate the product to determine if additional charges are needed to restore the product to the required maintenance level.

* Consumables, Preventative Maintenance & User Training not included

* Consumables, Preventative Maintenance & User Training not included