Overview
Since its inception, the ScanCare™ service program of Fujitsu Computer
Products of America, Inc. (FCPA) has continued to garner industry appreciation
and confidence. While a service contract is the ideal way to protect
your scanner investment, reasons such as cost and low projected scanning
volume lead some customers to forego the service program. In the past,
this choice has meant all or nothing. With the ScanAid kit, there is
now an alternative. The ScanAid kit is a factory-authorized, consumable
parts kit providing FCPA scanner customers a flexible, remedial servicing
option for preventative maintenance.
Protect Your Investment
Though high-performance scanners are designed for long-term use, they
contain consumable parts that wear naturally over relatively shorter
periods of time. Much like the air filter or spark plugs in your car,
these parts are excluded from warranty and service contracts. Fortunately,
when maintenance to your FCPA scanner is required, more often than not,
it's a simple matter of cleaning or replacing a worn consumable. By
utilizing the ScanAid kit for preventative maintenance, you can ensure
your scanner will continue to operate at the high level of performance
as when you initially purchased it.
Minimize Downtime
To lessen mechanical failure and keep your scanner running at peak performance,
the ScanAid kit comes with all the necessary cleaning supplies to protect
your investment and minimize downtime. In the event of necessary servicing,
the ScanAid kit ensures consumable parts are already on-site, ready
for use anytime you need them. Because most service events are preventive,
you can trade in unnecessary service calls for immediate response time.
Cost Effective
The ScanAid kit offers an alternative to service contracts for price-sensitive
installations. By eliminating the expense of preventative maintenance
calls and on-demand consumable procurement, you can enjoy reduced maintenance
costs and a lower total cost of ownership. Because you provide your
own preventative maintenance, you can dynamically tailor your maintenance
strategy based on actual scanning volume instead of fixed maintenance
schedules, further increasing your cost savings.
Convenient
Each ScanAid kit is designed to meet the maintenance requirements of
a particular scanner model. By including replacement consumables that
can be easily installed by the operator, there's no need to make an
unnecessary service call when basic servicing is required. With the
ScanAid kit, the solution is at your fingertips. The ScanAid kit's Cleaning
and Consumable Replacement Guide provides easy to follow instructions
for cleaning and parts replacement.
About Fujitsu Computer Products of America, Inc.
Fujitsu Computer Products of America, Inc. is a wholly owned subsidiary
of Fujitsu Limited, a leading provider of Internet-focused information
technology solutions for the global marketplace. FCPA provides innovative
solutions for the U.S. marketplace. Current product offerings include:
high performance hard disk drives, magneto-optical drives and scanners.
Questions & Answers
Q. What are ScanAid kits?
A. The ScanAid kits contain all the necessary consumable parts
and cleaning supplies to protect a Fujitsu scanner.
Q. What is the advantage of purchasing ScanAid kits?
A. ScanAid kits are easy to order; Fujitsu has taken the guesswork
out of purchasing individual consumable items. ScanAid kits ensure critical
consumable parts are on-site when you need them. ScanAid kits can also
help avoid costly service calls for preventative maintenance.
Q. How does ScanAid compare with ScanCare?
A. Both ScanAid and ScanCare provide indispensable consumable
kits. ScanCare combines a service contract and on-site preventative
maintenance visits with the consumable kit(s).
Product Matrix
