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ScanCare Overview
ScanCare & ScanCare Plus
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The Fujitsu Service Advantage
- Minimizes downtime with regularly scheduled preventive maintenance
calls and convenient on-site consumables kits
- Maximizes self-sufficiency and eliminates unnecessary service calls
with proper training on routine operator maintenance procedures
- Dramatically reduces response times with Priority Service, available
in select cities and for select products
- The ScanCare™ and ScanCare™ Plus programs are the only FCPA-Authorized
service programs for combining remedial and preventative maintenance
for Fujitsu Scanners.
Overview
The ScanCare™ program is the only factory-authorized total service solution,
offering Fujitsu scanner customers the highest quality on-site preventative
and remedial service. The ideal way to protect your investment, the
ScanCare™ program is available as an upgrade to your standard limited
warranty and provides 12 months of coverage. The ScanCare™ Plus program
is available as an option in the post-warranty period, ensuring even
longer lasting, peak performance for as long as you choose. The ScanCare™
Plus program can be purchased in single or multiple 12-month increments.
Reduce Downtime. Maximize Productivity
With the ScanCare™ program, customers receive scheduled deliveries of
scanner consumables, ensuring that they have them when they need them.
To further increase service efficiency, a Fujitsu Certified Service
Provider will provide on-site preventative maintenance calls at scheduled
intervals, greatly reducing the possibility of lost productivity. Finally,
ScanCare™ customers receive a comprehensive training session on routine
operator maintenance procedures, enabling them to reduce the number
of unnecessary service calls.
Priority Service for Select Products
Fujitsu Computer Products of America, Inc. (FCPA) recognizes that even
a few hours of downtime can make a big impact on our customer's business.
To address this, we offer ScanCare Priority Service on M3099 series,
M4099D series, and fi-4990C and fi-4860C scanners. Available
in select metropolitan areas across the nation, Priority Service ensures
dramatically faster response times.
How the ScanCare™ Program Works
When the ScanCare™ or ScanCare™ Plus order is placed, a Service Activation
Kit is sent to the customer. The customer completes the Service Activation
Card inside the kit and returns it to FCPA with the proof of purchase.
Once FCPA receives the completed Service Activation Card, ScanCare™
coverage will begin.
It is important to note that if a scanner's limited warranty service
has lapsed and suggested maintenance was not performed, FCPA may evaluate
the product to determine if additional charges are needed to restore
the product to the required maintenance level.
Questions & Answers
Q. What is the difference between ScanCare™ and ScanCare™ Plus?
A. ScanCare™ Plus combines the contents of ScanCare™ with a one
year post-warranty on-site maintenance contract.
Q. How long am I covered by ScanCare™?
A. Both ScanCare™ and ScanCare™ Plus provide one full year of
coverage. ScanCare™ is purchased in conjunction with your standard one-year
scanner warranty. ScanCare™ Plus is purchased as an option to the one-year
post-warranty service contract.
Q. Can I purchase ScanCare™ directly from Fujitsu?
A. To ensure that you get the best-quality service, ScanCare™
and ScanCare™ Plus are only sold through Fujitsu-authorized distributors
and partners. To find the distributor or partner nearest you, call 1-800-591-5924.
Q. Who will perform the on-site service?
A. Fujitsu is pleased to announce Access Corporation as our certified
service partner supporting the ScanCare™ programs. Access has been in
the business of providing premier product support for more than thirty
years. As a third-party service provider supporting over 1,800 customers
across North America, Access continues to gain market share and recognition
by focusing on the basic philosophy of superior customer satisfaction.
Product Matrix
ScanCare™ One-Year
Service Options Available during the First Year of the Scanner Warranty |
Model |
Fujitsu SKU |
Parts, Labor & Travel |
Consumables |
Preventative Maintenance PM’S |
1
User Training and Cleaning & Consumables Replacement Guide |
ScanPartner® 93GX |
CG01000
-463301 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3093EX / GX / DE / DG |
CG01000
-416901 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4340C |
CG01000
-446901 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3096EX / GX |
CG01000
-416801 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3097DE / DG |
CG01000
-428001 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M4097D Series & fi-4640S |
CG01000
-460801 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4750L |
CG01000
-491601 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Chute Roller, 1
Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4750C |
CG01000
-487701 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3099 Series |
CG01000
-410501 |
Included |
5
Kits Total
3 Regular Kits: 2 Pick Rollers, 1 Separation Pad, 1 Separation
Belt, 1 Green Lamp, 1 Cleaning Kit 2 Super Kits: 1 Separation
Pad, 1 Belt Assembly, 1 Green Lamp, 1 Sep. Roller, 2 Pick Rollers,
1 Pkg. Clean Sheets |
2 On-Site
PM’s |
Included |
PRIORITY M3099 Series |
CG01000
-463501 |
Included |
5
Kits Total: 3 Regular Kits, 2 Super Kits |
2 On-Site
PM’s |
Included |
M4099 Series |
CG01000
-475501 |
Included |
5
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
PRIORITY M4099 Series |
CG01000
-475801 |
Included |
5
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4860C |
CG01000
-497701 |
Included |
5
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
PRIORITY fi-4860C |
CG01000
-497801 |
Included |
5
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4990C |
CG01000
-493001 |
Included |
5
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
PRIORITY fi-4990C |
CG01000
-492901 |
Included |
5
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
ScanCare™ Plus One-Year
Service Options Available Post Warranty |
Model |
Fujitsu SKU |
Parts, Labor & Travel |
Consumables |
Preventative Maintenance PM’S |
1
User Training and Cleaning & Consumables Replacement Guide |
ScanPartner® 93GX |
CG01000
-463201 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3093EX / GX / DE / DG |
CG01000
-417001 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4340C |
CG01000
-447001 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3096EX / GX |
CG01000
-416701 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3097E / E+ / G / G+ |
CG01000
-417301 |
Included |
1
Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3097DE / DG |
CG01000
-428101 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M4097D Series & fi-4640S |
CG01000
-478301 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4750L |
CG01000
-491701 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Chute Roller, 1
Cleaning Kit |
2 On-Site
PM’s |
Included |
fi-4750C |
CG01000
-487601 |
Included |
1
Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit |
2 On-Site
PM’s |
Included |
M3099 Series |
CG01000
-410401 |
Included |
6
Kits Total
3 Regular Kits: 2 Pick Rollers, 1 Separation Pad, 1 Separation
Belt, 1 Green Lamp, 1 Cleaning Kit 3 Super Kits: 1 Separation
Pad, 1 Belt Assembly, 1 Green Lamp, 1 Sep. Roller, 2 Pick Rollers,
1 Pkg. Clean Sheets |
3 On-Site
PM’s |
Included |
PRIORITY M3099 Series |
CG01000
-463601 |
Included |
6
Kits Total: 3 Regular Kits, 3 Super Kits |
3 On-Site
PM’s |
Included |
M4099 Series |
CG01000
-475601 |
Included |
6
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
3 On-Site
PM’s |
Included |
PRIORITY M4099 Series |
CG01000
-475701 |
Included |
6
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
3 On-Site
PM’s |
Included |
fi-4860C |
CG01000
-497901 |
Included |
6
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
3 On-Site
PM’s |
Included |
PRIORITY fi-4860C |
CG01000
-498001 |
Included |
6
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
3 On-Site
PM’s |
Included |
fi-4990C |
CG01000
-492701 |
Included |
6
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
3 On-Site
PM’s |
Included |
PRIORITY fi-4990C |
CG01000
-492801 |
Included |
6
Kits Total
Kit Includes: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit,
1 Lamp, 1 Cleaning Kit |
3 On-Site
PM’s |
Included |
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