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500 Old Country Road, Ste 105

Garden City, NY 11530

phone: 212-779-0800

fax: 212-779-0803

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ScanCare™ Overview
ScanCare/ScanCare Plus

In warranty. Model #
Post warranty.
 
ScanCare & ScanCare Plus

The Fujitsu Service Advantage

  • Minimizes downtime with regularly scheduled preventive maintenance calls and convenient on-site consumables kits
  • Maximizes self-sufficiency and eliminates unnecessary service calls with proper training on routine operator maintenance procedures
  • Dramatically reduces response times with Priority Service, available in select cities and for select products
  • The ScanCare™ and ScanCare™ Plus programs are the only FCPA-Authorized service programs for combining remedial and preventative maintenance for Fujitsu Scanners.

 

Overview
The ScanCare™ program is the only factory-authorized total service solution, offering Fujitsu scanner customers the highest quality on-site preventative and remedial service. The ideal way to protect your investment, the ScanCare™ program is available as an upgrade to your standard limited warranty and provides 12 months of coverage. The ScanCare™ Plus program is available as an option in the post-warranty period, ensuring even longer lasting, peak performance for as long as you choose. The ScanCare™ Plus program can be purchased in single or multiple 12-month increments.

Reduce Downtime. Maximize Productivity
With the ScanCare™ program, customers receive scheduled deliveries of scanner consumables, ensuring that they have them when they need them. To further increase service efficiency, a Fujitsu Certified Service Provider will provide on-site preventative maintenance calls at scheduled intervals, greatly reducing the possibility of lost productivity. Finally, ScanCare™ customers receive a comprehensive training session on routine operator maintenance procedures, enabling them to reduce the number of unnecessary service calls.

Priority Service for Select Products
Fujitsu Computer Products of America, Inc. (FCPA) recognizes that even a few hours of downtime can make a big impact on our customer's business. To address this, we offer ScanCare Priority Service on M3099 series, M4099D series, and fi-4990C and fi-4860C scanners. Available in select metropolitan areas across the nation, Priority Service ensures dramatically faster response times.

How the ScanCare™ Program Works
When the ScanCare™ or ScanCare™ Plus order is placed, a Service Activation Kit is sent to the customer. The customer completes the Service Activation Card inside the kit and returns it to FCPA with the proof of purchase. Once FCPA receives the completed Service Activation Card, ScanCare™ coverage will begin.

It is important to note that if a scanner's limited warranty service has lapsed and suggested maintenance was not performed, FCPA may evaluate the product to determine if additional charges are needed to restore the product to the required maintenance level.

 

Questions & Answers

Q. What is the difference between ScanCare™ and ScanCare™ Plus?
A. ScanCare™ Plus combines the contents of ScanCare™ with a one year post-warranty on-site maintenance contract.

Q. How long am I covered by ScanCare™?
A. Both ScanCare™ and ScanCare™ Plus provide one full year of coverage. ScanCare™ is purchased in conjunction with your standard one-year scanner warranty. ScanCare™ Plus is purchased as an option to the one-year post-warranty service contract.

Q. Can I purchase ScanCare™ directly from Fujitsu?
A. To ensure that you get the best-quality service, ScanCare™ and ScanCare™ Plus are only sold through Fujitsu-authorized distributors and partners. To find the distributor or partner nearest you, call 1-800-591-5924.

Q. Who will perform the on-site service?
A. Fujitsu is pleased to announce Access Corporation as our certified service partner supporting the ScanCare™ programs. Access has been in the business of providing premier product support for more than thirty years. As a third-party service provider supporting over 1,800 customers across North America, Access continues to gain market share and recognition by focusing on the basic philosophy of superior customer satisfaction.

 

Product Matrix

ScanCare™ One-Year
Service Options Available during the First Year of the Scanner Warranty
Model Fujitsu SKU Parts, Labor & Travel Consumables Preventative Maintenance PM’S 1 User Training and Cleaning & Consumables Replacement Guide
ScanPartner® 93GX CG01000
-463301
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3093EX / GX / DE / DG CG01000
-416901
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
fi-4340C CG01000
-446901
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3096EX / GX CG01000
-416801
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3097DE / DG CG01000
-428001
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M4097D Series & fi-4640S CG01000
-460801
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
fi-4750L CG01000
-491601
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Chute Roller, 1 Cleaning Kit 2 On-Site PM’s Included
fi-4750C CG01000
-487701
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3099 Series CG01000
-410501
Included 5 Kits Total
3 Regular Kits:
2 Pick Rollers, 1 Separation Pad, 1 Separation Belt, 1 Green Lamp, 1 Cleaning Kit 2 Super Kits: 1 Separation Pad, 1 Belt Assembly, 1 Green Lamp, 1 Sep. Roller, 2 Pick Rollers, 1 Pkg. Clean Sheets
2 On-Site PM’s Included
PRIORITY M3099 Series CG01000
-463501
Included 5 Kits Total: 3 Regular Kits, 2 Super Kits 2 On-Site PM’s Included
M4099 Series CG01000
-475501
Included 5 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
2 On-Site PM’s Included
PRIORITY M4099 Series CG01000
-475801
Included 5 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
2 On-Site PM’s Included
fi-4860C CG01000
-497701
Included 5 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
2 On-Site PM’s Included
PRIORITY fi-4860C CG01000
-497801
Included 5 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
2 On-Site PM’s Included
fi-4990C CG01000
-493001
Included 5 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
2 On-Site PM’s Included
PRIORITY fi-4990C CG01000
-492901
Included 5 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
2 On-Site PM’s Included

ScanCare™ Plus One-Year
Service Options Available Post Warranty
Model Fujitsu SKU Parts, Labor & Travel Consumables Preventative Maintenance PM’S 1 User Training and Cleaning & Consumables Replacement Guide
ScanPartner® 93GX CG01000
-463201
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3093EX / GX / DE / DG CG01000
-417001
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
fi-4340C CG01000
-447001
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3096EX / GX CG01000
-416701
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3097E / E+ / G / G+ CG01000
-417301
Included 1 Kit Includes: 3 Pad Assy. 2 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3097DE / DG CG01000
-428101
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M4097D Series & fi-4640S CG01000
-478301
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
fi-4750L CG01000
-491701
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Chute Roller, 1 Cleaning Kit 2 On-Site PM’s Included
fi-4750C CG01000
-487601
Included 1 Kit Includes: 5 Pad Assy. 3 Pick Rollers, 1 Cleaning Kit 2 On-Site PM’s Included
M3099 Series CG01000
-410401
Included 6 Kits Total
3 Regular Kits:
2 Pick Rollers, 1 Separation Pad, 1 Separation Belt, 1 Green Lamp, 1 Cleaning Kit 3 Super Kits: 1 Separation Pad, 1 Belt Assembly, 1 Green Lamp, 1 Sep. Roller, 2 Pick Rollers, 1 Pkg. Clean Sheets
3 On-Site PM’s Included
PRIORITY M3099 Series CG01000
-463601
Included 6 Kits Total: 3 Regular Kits, 3 Super Kits 3 On-Site PM’s Included
M4099 Series CG01000
-475601
Included 6 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
3 On-Site PM’s Included
PRIORITY M4099 Series CG01000
-475701
Included 6 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
3 On-Site PM’s Included
fi-4860C CG01000
-497901
Included 6 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
3 On-Site PM’s Included
PRIORITY fi-4860C CG01000
-498001
Included 6 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
3 On-Site PM’s Included
fi-4990C CG01000
-492701
Included 6 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
3 On-Site PM’s Included
PRIORITY fi-4990C CG01000
-492801
Included 6 Kits Total
Kit Includes
: 1 Pad. Assy, 1 Brake Roller, 1 Pick Roller Unit, 1 Lamp, 1 Cleaning Kit
3 On-Site PM’s Included

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